DESIGN SERVICES
FAQ
I'M LOOKING TO PLACE A CORPORATE ORDER, BUT I DON'T SEE MUCH
CORPORATE WORK ON YOUR WEBSITE, HOW COME?
With a majority of our corporate clients we are under contract not to post or share any prior work designed specific to them. If you'd like to discuss any project specifics, let's jump on a call or have a meeting!
I'M LOOKING TO PLACE AN APPAREL ORDER, BUT I'M UNSURE OF MY SIZE.
IF I RECEIVE MY ORDER AND IT DOESN'T FIT CAN I RETURN IT?
Due to the customization of each printed goods, all orders are final sale. If you are unsure of your size in a particular item, please let us know so we can send you over a size chart for reference!
CAN I POP IN FOR A CONSULTATION OR ORDER PICK-UP?
I'M ONLY AVAILABLE ON WEEKENDS, IS THAT OKAY?
Consultations and order pick-ups are by appointment only. Throughout the day we are either deep in the design process or meeting with other clients. Just shoot us over an email and we will coordinate on a day and time that works for us both!
I'M NOT LOCAL TO THE AREA/UNSURE IF I HAVE TIME TO MEET IN PERSON,
CAN WE STILL WORK TOGETHER?
Absolutely! We work with a TON of clients that are unable to meet face to face whether they are not local to the area or have a slammed schedule! This is no problem! We can get the job done via email and/or conference calls.
Digital artwork proofs are sent via email and when production is complete your order can be shipped. The shipping fee depends on the weight of your package. If you'd like your package rush shipped for an additional fee, please notify us. Otherwise we will ship ground. Please note all shipments must receive a signature confirmation. Therefore, you must provide us with a day someone will be available to sign for your package at the given address.
I'D LOVE TO BOOK WITH SHANTI STUDIOS, HOW DO WE GET STARTED?
Yay! If we've already had our consultation, we will send you over a digital invoice to collect a 50% non-refundable deposit and a contract in order to begin the design process. Once your order is approved to enter production, you will receive an invoice for the balance 50%. Your payment must be received in order to proceed with production.
ONCE I APPROVE MY ORDER, WHEN WILL THEY BE READY?
All printed materials have different turnaround time.
Apparel is typically about 2.5 weeks. Simple paper orders is typically about 2-2.5 weeks while paper orders including foil/letterpress or other upscale finishes can be closer to 4-8 weeks. At time of placing your order, please be sure to advise your ideal deadline date, especially if you need your order rushed!
WHAT FORMS OF PAYMENT ARE ACCEPTED?
Accepted payments are credit card and direct bank transfers. Payment is to be made directly on the digital invoice emailed to you.
Due to the customized nature of the work involved we do not accept any returns or exchanges and do not offer refunds. It is extremely important you carefully review your order in detail before approving. We recommend reviewing your order with your partner as a second set of eyes is always helpful! Please note, this is our policy for all goods. No exceptions.
REFUNDS, RETURNS & EXCHANGES
If you still have questions, please email us directly at stacy@shantistudiosny.com